Support triage agent
Suggested by runchr · yesterdayPulled 2 times
Draft — a suggested stack, not yet verified by a member.
Read the inbox, tag tickets, and draft the first reply.
What they did
This stack wires a helpdesk app to an agent platform: the agent reads new tickets, tags them by topic, and drafts a reply grounded in earlier resolved threads. Suggested, not verified.
How it went
A queue that arrives sorted, with a first reply already drafted for review.
Worth knowing
Customer data is sensitive, so scope the agent to read-only until the drafts prove good.
Wiring
Connect the helpdesk app, give the agent platform read access to resolved threads, and require a human to send every draft.
Try it yourself
Read today's tickets, tag each by product area, and draft a first reply for the three most urgent.
Tools in this stack
Run this stack
Install the stack into this project. It writes AGENTS.md and the manifest, merges the MCP servers into .mcp.json, and — with --yes — runs the tool installs.
npx runchr install runchr/support-triage-agentNo CLI?
curl -s https://api.runchr.com/api/recipes/runchr/support-triage-agent/manifestSystem prompt
You are a support triage assistant. You read tickets, tag them, and draft replies grounded in resolved threads. A human sends every reply.
The manifest is also at api.runchr.com/api/recipes/runchr/support-triage-agent/manifest.